Refund Policy for EthicalTickets.org

At EthicalTickets.org, we provide a platform for event organizers to sell tickets. This policy explains how refunds work and who is responsible for processing them.

1. Who Handles Refunds?

Event organizers are responsible for setting their refund policies and processing refunds. Ethical Tickets acts only as a platform and does not handle refunds directly.

2. Refunds and Stripe

When you purchase a ticket, the payment goes directly to the event organizer’s Stripe-connected account. This means:

  • Refunds can only be issued by the event organizer.
  • Stripe’s processing fees are non-refundable, and this may affect the amount you receive.

3. Refund Policy for Events

Each event organizer sets their own refund policy. Before purchasing tickets, please check the event details or contact the organizer for their specific terms.

Refund policies may include:

  • No refunds under any circumstances.
  • Refunds only if the event is canceled or rescheduled.
  • Refunds up to a certain date before the event.

4. How to Request a Refund

If you need a refund, here’s what to do:

  1. Contact the Organizer:
    • Reach out to the event organizer directly using the contact information provided in your ticket confirmation email.
  2. Provide Details:
    • Include your ticket information, proof of purchase, and reason for requesting a refund.
  3. Wait for a Response:
    • The event organizer will handle your request according to their policy.

5. What If You Can’t Reach the Organizer?

If you cannot contact the organizer or believe they are not honoring their refund policy, please let us know by emailing support@ethicaltickets.org. While we cannot issue refunds, we may assist in resolving disputes.

6. Refunds for Canceled or Rescheduled Events

If an event is canceled or rescheduled:

  • The event organizer is responsible for notifying ticket holders and processing refunds.
  • Refunds should cover the ticket price but may exclude Stripe’s fees.

7. Our Role

EthicalTickets.org provides the platform for ticket sales but does not:

  • Set refund policies for events.
  • Handle or guarantee refunds.
  • Mediate disputes between buyers and organizers, although we may assist where possible.

8. Changes to This Policy

We may update this policy as needed. Check this page regularly for any changes.

9. Contact Us

If you have questions about this policy, please contact us at:
Email: support@ethicaltickets.org

Thank you for using EthicalTickets.org!