About Our Platform
Ethical Tickets is a ticketing platform that connects event organizers with ticket buyers while promoting ethical events and helping build Cares Village, our mental health recovery community.
User Responsibilities
By using our platform, you agree to:
- Use the platform honestly and in good faith
- Maintain the security of your account credentials
- Provide accurate and truthful information
- Comply with all applicable laws and regulations
Ticket Purchasing
Payments: All payments are processed through Stripe. By purchasing tickets, you accept Stripe's terms alongside ours.
Installment Payments: Where an organizer has enabled it for an event, you may choose to pay for a ticket in weekly, fortnightly, or monthly installments instead of in full. The first installment is charged immediately and your order is confirmed on that payment; remaining installments are charged automatically to the same card. Your ticket stays reserved throughout the plan, but the ticket itself (including its QR code) is only issued once every installment has been paid. If an installment payment fails, we will retry it automatically before flagging the order for manual follow-up; your ticket remains valid while this is resolved.
Disputes: Event-related disputes should be addressed directly with the event organizer.
Refunds: Refund details are outlined in our separate Refund Policy.
Ticket Selling (Organizers)
Event organizers agree to:
- Price tickets fairly and legally
- Comply with all local and national laws
- Provide accurate event information
- Manage refunds according to their stated policy
Payouts: Stripe processes payouts with automatic fee deductions. See our fee structure below.
Fee Structure
- Ethical Tickets Platform Fee: 6% on each ticket sold
- Stripe Processing Fee (UK/EU): 1.4% + 20p per transaction
- Stripe Processing Fee (Non-UK/EU): 2.9% + 20p per transaction
Card payments are processed on the event organizer's own connected Stripe account. The Stripe Processing Fee is charged by Stripe directly to that account, not to Ethical Tickets â it is separate from, and in addition to, the Ethical Tickets Platform Fee.
Content & Intellectual Property
All Ethical Tickets platform content is protected. User-uploaded content grants Ethical Tickets the right to use and promote it on our platforms.
Limitation of Liability
Ethical Tickets:
- Does not manage or control individual events
- Is not responsible for event cancellations or changes
- Is not liable for damages arising from platform use
- Acts as a ticketing intermediary only
Changes to Terms
We may update these terms at any time. Changes will be posted on this page. Your continued use of the platform indicates acceptance of any updated terms.
Contact
For questions about these terms, contact us at:
support@ethicaltickets.org